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Call Center Agent Job at Al Ghazi - Dubai

Al Ghazi - Dubai
Al Ghazi - Dubai
Call Center Agent Job at Al Ghazi - Dubai

Published: December 5, 2020
Location: Dubai, United Arab Emirates
Category: ADMINISTRATION JOBS
Job Type: Full-time

Description
Hiring a Call Center Agent for Dubai.

Key Responsibilities:
  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Follow communication “scripts” when handling different topics.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Seize opportunities to upsell products when they arise.
  • Meet personal/team qualitative and quantitative targets.
  • Frequently attend educational seminars to improve knowledge and performance level.
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Key Requirements:
  • Bachelor degree holder.
  • Previous experience in a customer support role.
  • Strong phone and verbal communication skills along with active listening
  • Track record of over-achieving quota.
  • Customer focus and adaptability to different personality types.
  • Familiarity with CRM systems and practices.
  • Ability to multi-task, set priorities and manage time effectively.

How to Apply
Click the link below to visit and read the original announcement on the recruiting organization's website and apply.

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