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10 Call Centre Operators Job Opportunities at Job Junction Tanzania

Job Junction Tanzania
Job Junction Tanzania
10 Call Centre Operators Job Opportunities at Job Junction Tanzania
Nafasi za kazi mpya 2021 | Ajira mpya Tanzania 2021 | Job vacancies in Tanzania 2021

CALL CENTER OPERATORS (10)

EMPLOYER:Job Junction Tanzania
LOCATION:Dar Es Salaam

PURPOSE:
Serves customers by determining requirements answering inquiries resolving problems fulfilling requests maintaining database.

Call Center Operator Job Duties:
  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information researching, locating, and providing information
  • Resolves problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems
  • Fulfills requests by clarifying desired information completing transactions forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments.
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Skills/Qualifications:
  • Minimum Diploma certificat
  • Must be fluent in Swahili and English
  • Customer Focus, Customer Service,
  • Data Entry Skills,
  • Listening, Phone Skills, Verbal Communication,
  • Building Relationships, People Skills,
  • Interpersonal Savvy,
  • Problem Solving,
  • Multi-tasking
CONTACTS:
Mobile: 0623872871

0656116023

Email: [email protected]
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