Job at Expo 2020 - Dubai, Manager Zone Operations

Job at Expo 2020 - Dubai, Manager Zone Operations
Expo 2020 - Dubai
Department Definition
The role of Site Operations Management is to lead and coordinate the operations of the site in order to deliver seamless operations for Expo2020.

Opportunity Responsibilities
The purpose of the Zone Operations Manager (ZOM) is to contribute to the operational readiness and delivery of a particular area within the Expo2020 Site. This role will be expected to work with a number of internal business functions, departments and external partners to ensure the delivery of an exceptional Expo2020.

The main responsibilities of the role include:
  • Work with the Head of Zone to refine and integrate the operating plans, procedures and associated documentation for a particular Zone;
  • Lead the co-ordination and integration of external stakeholder operations into the Expo Zone and Venue Operating Plans. Engage and coordinate Zone stakeholders (International Participants, Real Estate & Delivery, Expo2020 Internal Functions and Departments) in detailed operational planning to ensure Zone plans and teams are seamlessly integrated;
  • Work with the Operations Support, Real Estate and Delivery, Landlord, and Health and Safety teams to support and lead the transition from construction to operations; including assisting in the development of the Integrated Delivery Schedule (IDS);
  • Collaborate with relevant internal departments to conduct and participate in operational exercises and test events, support the design, development and operational planning to support Command & Control operations;
  • In conjunction with the Zone Operations Manager – Crowd Management, develop and understand queue management strategy for all venues and attractions on the Expo2020 site that interact with the public realm in the relevant Zone;
  • - Liaise with external partners including Dubai Ambulance (DCAS), Dubai Police, and Dubai Civil Defense (DCD - fire services) in daily operations;
  • Ensure all International Participants and partner requests submitted through the One Stop Shop (OSS) are delivered efficiently and to a high standard;
  • Ensure adherence to all event documentation including Site Operating Plans, Venue Operating Plans, Daily Run Sheets and Checklists ensuring accuracy and timeliness of completion/distribution.
  • 6+ years’ experience in a similar role working on a previous major event program or leisure attraction with specific experience related to Site Operations Management and operational delivery (or has demonstrated the behavioral aptitude to deliver at this level), as well as:
  • A Bachelor's degree within a relevant field;
  • Excellent verbal and written communication and presentation skills;
  • Program or project manager experience supporting large complex projects;
  • Knowledge across all key event operational functions, understanding the Site Operations Management dependencies with other operational departments;
  • Experience in working in a multi-cultural organization, GCC (Gulf Cooperation Council) region desirable.
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Location: Dubai, United Arabs Emirate


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