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Job at Vodacom - South Africa, Specialist: Application Support

Job at Vodacom - South Africa, Specialist: Application Support
Vodacom - South Africa
Specialist: Application Support
Posting Country: South Africa
Date Posted: 05-Jun-2021
Full Time / Part Time: Full Time
Contract Type: Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose
The Specialist: Application Support role based within the Technology Business Unit.

The key purpose of an application support specialist is to:
  • Ensuring applications are up and running (Systems availability).
  • Ensuring the delivery of files/data to billing and reporting systems (Service availability).
  • Implementation of releases across applications in our environment (IT/IS rollouts).
  • Ensuring secure connectivity between mediation systems and clients, internal and external (firewall). (Technology Security).
  • On boarding of financial systems onto the file management system and ensure complete transferring of financial data (Service management).
  • Performing standby duties across mediation applications.
  • Provide insight and drive automation throughout the environment
Your responsibilities will include:
  • Ensuring applications are up and running (Systems availability).
  • Ensuring the delivery of files/data to billing and reporting systems (Service availability).
  • Implementation of releases across applications in our environment (IT/IS rollouts).
  • Ensuring secure connectivity between mediation systems and clients, internal and external (firewall). (Technology Security).
  • On boarding of financial systems onto the file management system and ensure complete transferring of financial data (Service management).
  • Performing standby duties across mediation applications
The ideal candidate for this role will have:
  • Matric / Grade 12 essential
  • 3 year Degree / Diploma in Computer Science, Information Systems, Business Administration, or other related field essential
  • 3 - 5 years of relevant work experience of which at least 2 or more years is in supporting successful delivery in Application Support essential
  • Experience working with agile operating systems, databases such as Oracle
  • Experience in the use of analytics – log file analysis and troubleshooting
  • Experience managing senior stakeholders
  • Professional experience and knowledge of the Telecommunications industry strongly preferred
  • Experience with Automation desirable
Core competencies and knowledge:
  • Strong UNIX/Linux skillset
  • Strong SQL Skillet
  • Problem Analysis and Problem Solving
  • Provide root cause analysis
  • Provide automation of mundane processes
  • Conducting root-cause analysis and resolution activities, and associated documentation for the individual tasks, as assigned by the Vodacom Technical Lead.
  • Continuous Service availability
  • Service Transition management
  • Provide application 2nd level service
  • Secure IT platforms / regular patch management, maintain platform integrity
  • Application User administration and management
  • Execute IT security controls
  • Monitor and Intercept services alerts
  • Effective incident management
  • Ensure the accuracy of call information when a call is logged
  • Get additional information needed for resolution of a call when required
  • Respond to all logged calls based on the assigned priority
  • Update the individual calls on the service desk tool with any new or additional information
  • Communicate with end users on call status through to resolution as appropriate
  • Track, monitor, document, control and manage all calls through to resolution and/or closure.
  • Identify areas for Continuous Improvement and deliver one CSI initiative per month
  • Perform standby duties
  • Effective and accurate Daily ICE and SOX control execution
  • Security and vulnerability scanning and remediation through patching
Closing date for Applications: 18 January 2021

The base location for this role is, Century City, Cape Town

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The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.

Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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