Roche job vacancies - Dubai, Customer Service Agent

Roche job vacancies - Dubai, Customer Service Agent
Roche Dubai


The SCM Order Operations Specialist ensures that all customer demands are met and that orders are placed in a timely manner, and works closely with other departments to make sure that deliveries and invoicing is done to meet the OTIF (On Time in Full Performance).

Your Responsibilities

  • Customer Order Fulfillment in collaboration with the different shipping points
  • Invoicing
  • System process tests
  • Customer Master Data administration
  • Order Receipt and validation (i.e. pricing)
  • Order input into SAP
  • Issue order confirmations, delivery advice and invoices
  • Assist in obtaining required delivery documents
  • Coordinate delivery with the 3PL and the customer
  • System process tests
  • Administer the customer Master Data as basis for the Order Fulfillment (for drop-shipments in coordination with Germany and Switzerland)
  • Receive and check incoming orders for completeness, correct prices and delivery requirements. Coordinate with customer and/or sales department
  • Process the customer order in SAP
  • Based on the customers’ requirements issue order confirmations and delivery advice. Issue invoices based on delivery and destination country needs
  • Obtain the required destination clearance documents in coordination with the 3PL and/or Germany and Switzerland as well as the needed external partners (i.e. chamber of commerce)
  • Coordinate the delivery in regards to the goods movement, the clearing documents, etc. Partner with internal departments to drive optimal delivery times and accuracy
  • Drive and coordinate new requirements, developments and opportunity for simplification for SAP SD with the IT department; plan and implement process tests in SAP to enable smooth go-live of new developments including end-to-end training on SAP functionality and use. Support the Global Change Management Team with executing local rollouts of improved SAP solutions
  • Lead Supply Chain projects to optimize current supply chain processes (internal but also with external stakeholders like suppliers and customers)


You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche.

Who You Are

  • You hold a Bachelor’s degree in Supply Chain, Business Administration or related
  • You have at least 1 - 3 years of relevant work experience in the Pharmaceutical or Diagnostics industry
  • You have built the experience in order handling, and temperature controlled Supply Chain
  • You have built the experience in working with SAP (SD module)
  • You have working knowledge of Letters of Credit
  • You are strong in coordinating with internal and external partners (Sales department, Germany, Roche Switzerland, and 3PL)
  • You have strong communications skills
  • You are an open and service minded professional, and a strong team player
  • You are fluent in English. Speaking Arabic will be preferred
  • You have good knowledge of Excel

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