University Hospital Sharjah vacancy - Sharjah, Computer Support Administrator

University Hospital Sharjah vacancy - Sharjah, Computer Support Administrator
University Hospital Sharjah

Job Code: CSA01
Number of Positions: 1
Posted On: 05/08/2021
Close Date: 31/08/2021
Department: Information Technology
Years of Experience: 3

Job Description

Summary of Main

Duties and\ Responsibilities.

  • Install and configure new workstations, peripherals and software in addition to the IP phone services.
  • Provide support for workstations hardware and software and peripherals.
  • Organize the IT equipment cables in a structured way at the user desk or in the IDF/MDF rooms.
  • Participate in setting hardware specifications according to work requirements in adherence to budgetary constraints.
  • Participate in evaluating IT hardware/Software related bids.
  • Provide prompt assistance in urgent situations.
  • Provide timely assistance to users in their locations.
  • Maintain workstations hardware including monitors, keyboard and printers
  • Evaluate the status of hardware and software in use and provide related reports for upgrade, update, replace, or dispose purposes.
  • Coordinate, follow up and monitor maintenance work covered by third-party vendor maintenance agreements.
  • Organize, prioritize and complete computing support requests; direct or those routed by helpdesk.
  • Update all users’ applications with the latest service packs & patches when needed
  • Ensure that antivirus software is up, regularly updated and functioning on all workstations properly.
  • Provide workstation and peripheral hardware preventive maintenance.
  • Provide orientation for users on the use of their H/W, S/W and Network accessibility.
  • Stay up to date with technological trends related to hospital IT environment.
  • Provide services in a customer-friendly approach.
  • Participate actively in the quality improvement program of the department/unit.
  • Perform other related duties as assigned.



  • Minimum diploma degree in computer-related.
  • Computer maintenance professional certificates are highly preferable.
  • A minimum of 3 years of proven experience in large organizations as IT support technician, preferably in hospitals.
  • Solid experience in Windows platform support.
  • Experience in supporting windows based applications.
  • Familiarity with networking principles.
  • Good analysis and troubleshooting skills to identify and report software problems.
  • preferably knowledge in IP phone services.
  • Excellent communication skills.

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Other Skills/Abilities

  • Ability to organize, prioritizes, and manage multiple work tasks with minimum supervision.
  • Ability to work in a team environment.
  • Maintain confidentiality of all data he/she may find in users workstations.
  • Demonstrate courtesy, kindness and empathy to patients, co-workers, visitors and subordinate staff at all times.
  • Hospital experience preferred.
  • Good experience in Red Hat platform is a plus.

Location: Sharjah, United Arab Emirates


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