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Barilla Jobs in Dubai - Demand Planning and Customer Service Professional

Barilla Jobs in Dubai - Demand Planning and Customer Service Professional


Barilla wants to recruit the next Africa and Middle East Demand Planning and Customer Service Professional based in Dubai. The individual will report to the Regional Planning and Customer Service Manager.

Job purpose

The individual is responsible to guarantee the appropriate customer service level to clients, being accountable for the daily operations from order to delivery and providing proper and effective answer to the day to day client issues related to the operative service.

This person will also be responsible to ensure the periodic generation of requirement forecasts for the area of competence, in close cooperation with sales structure, in order to contribute to the realization of market service optimum level at the lowest possible cost to the Company.

Key Accountabilities

  • Guarantee the day-to-day contact center for customers’ needs regarding order management, delivery status, procedures’ implementation and administration issues.
  • Evaluate and measure all complaints, take measures to resolve any problems arisen and prevent their recurrence. To maintain records of complaints and the respective remedial actions taken.
  • Manage returned goods and stock handling so to comply with the designated inventory level.
  • Ensure, in collaboration with the Market structures, a mid-term and weekly revision of the defined requirement forecasts in order to determine the volumes of products needed per category, per SKU and per week, in view of guaranteeing the level of service to the market and, at the same time, minimizing the costs arising from extra inventory and the risk of product obsolescence.
  • Analyze current and medium-term planning needs of the business. Apply trade-off analysis in the plan to optimize service and cost within the local Supply Chain.
  • Manage relationship with Customers’ Planners for the Supply Chain Planning processes, as well as Barilla Central Demand Planner for possible local sourcing and link with Central Demand Planner for central sourcing.
  • Support sales administration and reporting, update of Products & Logistics data for new products and/or changes.


  • Master’s degree in Supply Chain and Degree in Engineering (preferred).
  • Minimum of 3 years of work experience, preferably in Customer Service or Demand Planning role.
  • Knowledge of Microsoft Office tools (Advanced Excel and Power Point).
  • Knowledge of SAP would be an advantage.
  • Excellent knowledge of English (Italian is considered a plus).
  • Ability to manage cross-functional and international relations with internal and external stakeholders (customers, suppliers, …).
  • Proactive and interdependent attitude.
  • Strong interpersonal skills and effective communication with all stakeholders.
  • Strong analytical skills.

Additional information

Location: Dubai
Starting date: the expected starting date will be October/November 2021

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Barilla is an equal opportunity employer. We are committed to providing an accessible, inclusive, open and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations, helping all individuals to make the most of their professional potential. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.


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