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fitstaff Jobs in Dubai - Customer Relations Manager

Job Description:

A female Customer Relations Manager, is required for a new ladies fitness facility in Dubai. A gym that was created by women for women.

Key Responsibilities:

  • Supervises customer service representatives.
  • Ensures that customers receive the quickest service possible.
  • Assists representatives in handling disappointed customers.
  • Determines a course of action to resolve customer problems.
  • Interacts with customers using phone, email, the company website and in person.
  • Provides assistance to representatives during extremely busy times.
  • Ensures that customer service representatives follow all company policies and procedures when dealing with customers.
  • Collects customer payments.
  • Issues customer refunds.
  • Takes customer complaints to upper management when necessary.
  • Interacts with vendors.
  • Coordinates employee meetings.
  • Generates reports for upper management.
  • Helps create, update and maintain call script for representatives.
  • Maintains database of customers for follow up.
  • Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
  • Trains newly hired customer service representatives.
  • Trains representatives on new equipment and software.
  • Trains representatives on new service offerings as well as special sales and promotions.
  • Helps develop new products, services and promotions based on customer preferences.
  • Meets deadlines.

Qualifications & Experience:

  • Bachelor’s degree required not a must have
  • Computer skills – MS Office, internet, membership systems and CRM
  • Minimum 3-4 Year Experience
  • Proven experience in customer service in a reputable organization

Knowledge, Skills & Abilities:

  • Must have outstanding customer service skills.
  • Strong interpersonal and active listening skills.
  • Must have good computer skills.
  • Must be highly detail oriented and have the ability to effectively multi-task.
  • Must have excellent management and leadership skills.
  • Extensive knowledge of the products and services offered by the company.

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** Applications Close 30th September 2021.

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