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PanzerGlass Jobs in Dubai - Global Customer Operations Coordinator

PanzerGlass Jobs in Dubai - Global Customer Operations Coordinator
PanzerGlass Dubai

Job Description:

Do you possess extraordinary coordinating, problem-solving, and service skills? Do you like to handle operational tasks, and do you have experience within customer service? If yes, you might be the perfect match as our new Customer Operations Coordinator for our office in Dubai.

In our Customer Operations team, our declared goal is to deliver world-class service to all our customers – external as well as internal. We want to secure a smooth order flow, follow-up, and expertise for all our customers. Luckily for us, we are good at this, and we are also busy. Therefore, we are looking for a new colleague to join our team.

In this role, your primary job will be to support and coordinate the process around customer orders, sales and customer inquiries globally. We are looking for someone who knows all about customer satisfaction and service processes and has experience working with B2B customers such as retailers and corporates.

The perfect match

To be successful in the job, we require that you are “the born coordinator”, structured, service-minded, hard-working, eager to optimise and willing to adapt to an ever-changing environment. We are seeking a true service person with strong multitasking capabilities. Furthermore, you need to have excellent English communication skills as you will have tasks across teams, borders and cultures.

You will join an international team with Customer Operations colleagues in Denmark, Dubai, Hong Kong and the USA.

You thrive in a job, where you will be working independently and as part of a team, so it is important you are a team player, who can cooperate across global teams.

WE OFFER

  • a company with best-in-class employee survey results and listed among the best work places in Denmark and Europe
  • a unique opportunity to join a global fast-growing organisation
  • great opportunity for professional and personal development
  • professional and highly skilled colleagues, who set the bar high
  • flexible working hours
  • numerous social and professional events

RESPONSIBILITIES

  • facilitate order entry, order confirmations, and follow up on deliveries
  • be an active and helpful team colleague for the global Customer Operations team
  • handle returns, stock rotations, and reservations
  • calculate cost prices and work with customer price lists, help solve customer issues and concerns by working closely with the sales teams globally

QUALIFICATIONS – we expect that you:

  • have solid business acumen
  • have international experience within B2B customer service, sales support, and/or order management
  • are investigative and have a curious personality who will help challenge and optimise work processes
  • have knowledge of and experience in working with our ERP system, Navision – alternatively you have experience with other ERP systems where you have handled orders
  • love to work in a customer service function where some tasks can be repetitive and reactive
  • can work independently and on your own
  • can juggle many different tasks at a time
  • fluent in verbal and written English
  • any other language skills are desirable

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PERSONAL SKILLS – we expect that you:

  • take full responsibility for your work tasks and deliver strong results
  • know how to challenge the status quo
  • are solution-oriented and see opportunities where others see obstacles
  • take pride in creating strong relationships externally as well as internally
  • have a positive attitude: no job too big, no job too small
  • love a challenge and do not take no for an answer
If you have any questions regarding the position or PanzerGlass, please contact Manager, Global Customer Operations, Pernille Ege Moeller, on [email protected] or +45 3121 7904

We will screen candidates as we receive applications and conduct interviews ongoing.

Start date: As soon as possible

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