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Rosewood Hotels & Resorts Jobs in Abu Dhabi - Reservations & Service Center Agent

Rosewood Hotels & Resorts Jobs in Abu Dhabi - Reservations & Service Center Agent

Job Description:

OVERVIEW/BASIC FUNCTION:
Rosewood Abu Dhabi is looking for a collaborative and courteous Reservations & Service Center Agent. This role is responsible to provide prompt and efficient handling of all requests coming to Service Center and Rooms Reservations in accordance with Rosewood Abu Dhabi hotel standard operating procedures.

OSHAD RESPONSIBILITIES:

While at work, (and while on work premises) an associate shall:
  • Take reasonable care of their own health and safety.
  • Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;
  • Cooperate with full compliance with Hotel’s developed OSHMS policies, OSHMS procedures & operational works instruction in order to protect the health and safety of the people.
  • Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;
  • Report all OSH incidents and work related injuries; and
  • Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment & machineries, PPE, etc.) at the Hotel’s workplace in the interest of health, safety, welfare or protection or management of the workplace.
  • Participate in conduct of OSH related planning and implementation in order to achieve the Hotel’s OSH objectives, targets & program.
  • Attend all training arranged by Hygiene, Health & Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.

ACCOUNTABILITY:

  • Held accountable and committed whatever it takes to comply with the company’s OSHMS Policies, OSHMS Procedure, & Operational Works Instruction and any other relevant legislation applies within the organization.
  • Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.
  • To report to his supervisor or respective Manager.

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QUALIFICATIONS:

  • Experience: Minimum one year’s experience as a reservation’s agent or a call center agent, preferably for a luxury or ultra-luxury hotel.
  • Education: High school diploma.
  • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
  • Technical Skills: Ability to suggestively sell; ability to input and retrieve information from the hotel reservations system.
  • Language: Required to speak, read and write English, with fluency in other languages preferred. Second language desired
  • Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
  • Licenses & Certifications: None required.

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