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ABB Job vacancy in Abu Dhabi - Field Service Manager, Energy Industries

ABB Job vacancy in Abu Dhabi - Field Service Manager, Energy Industries

Field Service Manager, Energy Industries, Abu Dhabi, UAE

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as a Field Service Manager and will be a part of Process Automation Business Area for Energy Industries Division based in Abu Dhabi, UAE. In this role, you will be responsible for fronting delivery of contracts which are Care / Service Agreement in nature, ensuring meeting all defined KPIs of such contracts, achieving customer satisfaction, facilitating service growth.

Your responsibilities

  • Monitor contract alignment and manage customer expectations by adhering to contract deliverables. Manage costs to maximize value delivered.
  • Follow change order process and claim management and work towards growing the contract
  • Manage flow of information to ensure that the support level of maintenance management team and the on-site maintenance teams are aware of relevant requirement on a timely manner to ensure completeness of task within or before the scheduled time.
  • Implement approved maintenance plans and programs as directed by the customer in accordance with the contract conditions. This shall also cover inventory management as per the requirement
  • Collaborate with internal cross-functional teams to ensure customer receive proper escalation support on a timely manner
  • Track, analyze, and improve key maintenance parameters such as asset utilization, cost, schedule compliance, etc.
  • Be familiar with different methods of Root Cause Analysis and be able to lead it as a loss management tool or as an incident investigation tool
  • Attend maintenance meetings as per customer’s schedule and report progress of maintenance tasks to the customer as per the agreed frequency
  • Support implementation of Customer Service Experience program within local division
  • Direct, maintain, and enforce safety program for maintenance team; review safety records to uphold standards of maximum safety for all members.

Your background

  • Bachelor’s degree in Electronics or Electrical Engineering.
  • Minimum 8 years of experience in the field of maintenance / maintenance contract management, Industries of Oil & Gas, Power & Water, and other Utilities.
  • Hands on experience in SAP / Maximo & Oracle ERP,
  • certification on Project / Site Management from any accredited organizations
  • Strong leadership (planning, organizing, multi-level communication).
  • Excellent written and verbal communication skills with the ability to influence both internally and externally.

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More about us

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.

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