GRAND MERCURE Jobs in Dubai - Reservation Agent

GRAND MERCURE Jobs in Dubai - Reservation Agent

Job Title

Reservation Agent

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work.
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Answering telephone and reply to emails as per the company standard.
  • Make new reservations, amend and cancel reservations according to guest request.
  • Apply for guest VISA as per immigration rules when required.
  • Check reservation entered on daily basis to avoid input error.
  • Co-ordinate with other departments for arranging guest requests.
  • Highlight any rate discrepancy to Revenue Manager.
  • Follow up payments effectively.
  • Ensure daily task lists are covered before end of the shift.

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Your experience and skills include:

  • Excellent tracking of guests including Reservations, cancellations and special events while convey information and clearly to team
  • Handling guests complaints and ability to know when to escalate to line manager
  • Good communication skills
  • Positive attitude


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