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Milaha Jobs in UAE - Customer Service Representative

Description

Key Roles & Responsibilities

Customer Service

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Communicate to the clients/customers regarding the cargo which have been shipped via land, air or sea freight
  • Respond to all requests for quotations from internal parties within 24 hours from initial receipt with a daily tracking report
  • Monitor daily shipments, handle any issues that may have occurred such as lost shipments, Ship on Board (SOB) status, Shipment status, Container loading and positioning, etc.
  • Liaise with all overseas agents, major shipping lines and airlines in procuring the best rates as per the customer's requirements
  • Ensure a high level of customer satisfaction and maintain a closed contact with all customers

Operations

  • Upload incoming shipments details into Warehouse Management System (WMS)
  • Provide to Assistant Manager weekly inbound and outbound volume reports by customer
  • Participate in the operations activities in cooperation with other relevant departments to ensure proper coordination of orders
  • Coordinate with the Warehouse Operations team to find solutions and resolve matters in relation to customer's queries
  • Maintain records of interactions/shipments with the customers in an orderly manner
  • Obtain and evaluate all relevant information to handle product and service inquiries and follow up to ensure that appropriate actions were taken
  • Refer unresolved customer grievances or special requests to designated departments for further investigation
  • Assist A/R collections and support team members when needed

Other

Perform other job-related duties as assigned

Qualifications

Education & Professional Qualification:
Diploma in a relevant field

Professional Experience:
  • 2-3 years of experience in customer service role
  • Previous experience in the logistics industry is a preferred

Geographic Experience:
Middle East/GCC Experience

Computer Skills:
  • Working knowledge of Office and web applications
  • Experience in using modern WMS systems including barcoding, Master data, RF, etc..

Language Skills:
  • - Fluent in English - both written and spoken
  • Other languages is a plus

Market/Industry/Functional Knowledge:
  • Strong knowledge of the GCC logistics market
  • Strong knowledge of local and regional customs procedure and legislation
  • Understand and be able to exploit customer opportunities within and outside of Qatar

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Job: Business Support
Organization: Freight Logistics Commercial UAE
Job Posting: Nov 2, 2021 Unposting Date: Nov 16, 2021

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