MINOR Hotels Careers in Abu Dhabi - Front Office Night Supervisor

MINOR Hotels Careers in Abu Dhabi - Front Office Night Supervisor

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

Successful Night Supervisor will be responsible for:

  • Assisting with the overall operation of the hotel during the night time hours
  • Maintain presentation of key front of house areas to include some cleaning duties
  • Deliver room service requests to guest rooms when required
  • Handle telephone enquiries including basic hotel reservations
  • Ensuring all systems, processes, and SOP’s are up-to-date and are regularly reviewed
  • Coordinate all emergency procedures in the event of any incident in and around the hotel premises and grounds including fire and other serious incidents
  • Undertake night audit procedures
  • Responsible for the security and integrity of property and guests whilst on duty, whilst adhering to company policy and legislation
  • Ensuring the team are performing tasks to the departmental SOP’s
  • Following up guest complaints and take appropriate guest recovery action
  • Ensuring cash handling processes are followed at all times
  • Ensuring that all documentation used during the Customer Journey is on-brand in delivery


The Ideal Candidate will have;

  • Previous hotel night audit experience in a similar hospitality operation
  • Outstanding customer service skills
  • A responsible and detail led approach to tasks
  • Reliable and has strong command during night duty
  • To have a great personality and be genuine, approachable and attentive
  • Multilingual, ideally Arabic speaker, and with excellent spoken and written English.
  • Computer literacy including experience of hotel PMS
  • Ability to remain calm whilst under extreme pressure or in emergency situations
  • Excellent supervisory skills and good relationship with other employees

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Additional Information

Able to relocate to the remote place


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