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RAFFLES Jobs in Dubai - Butler Coordinator

RAFFLES Jobs in Dubai - Butler Coordinator

POSITION DESCRIPTION

Position : Butler Co-Ordinator
Department : Butler Service
Reports to : Head Butler/ Senior Butler

PURPOSE OF POSITION

To provide supportive administrative assistance to the Butler Service Department

KEY ROLES & RESPONSIBILITIES

  • Ensures the accurate processing of all information pertaining to the Butler Service Dept. in order to maintain agreed standards and to achieve guest satisfaction.
  • Receives, records, and distributes various reports via the Opera system
  • Receives, records, and transmits guest requests accurately to the team at all times.
  • Maintains and update administrative data’s.
  • Maintains key control & track sheet.
  • Maintains working area and equipment in a proper state of cleanliness and repair
  • Handle guest complaints; delegates immediately & reports to Shift In-charge.
  • Complies with hotel’s health, safety and hygiene policies and adheres to conduct, personnel grooming and hygiene standards
  • Attends meetings and training sessions as required
  • Has an awareness of all positions in the Butler service dept. including their job functions
  • Adheres to Housekeeping/ Butler’s standards and procedures and enforces the same
  • Maintains good relations with all staff and other interfacing departments, in particular Front Office, Housekeeping, Engineering, In room dining, Kitchen and Laundry.
  • Ensures smooth handover of daily activities to next shift
  • Is fully aware of Raffles Standards
  • Performs related duties and special projects assigned.
  • Occupational Health and Safety Responsibilities
  • Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
  • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers log security incidents and accidents in accordance with hotel requirements

PERSONAL ATTRIBUTES

  • Ability to work cohesively with co-workers and managers as part of a team
  • Understanding and ability to work in a multi-cultural environment
  • Excellent reading, writing and oral proficiency in English
  • Familiarity with Business Centre duties (e-mail, internet, fax, photocopy, etc.)
  • Good communication and guest contact skills
  • Must be well-presented and professionally groomed at all times
  • Strong interpersonal skills and attention to detail

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QUALIFICATIONS

Post Secondary education, preferably with professional qualifications in Secretarial skills

EXPERIENCE

Minimum two year’s experience in the similar position

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