SUNY College of Optometry Jobs in New York City, NY - Call Center Patient Service Liaison

SUNY College of Optometry Jobs in New York City, NY - Call Center Patient Service Liaison

Position Title: Call Center Patient Service Liaison

Position Description

At University Eye Center (UEC), an Article 28 Diagnostic and Treatment Center within the State University of New York, College of Optometry we are inspired to make a difference, and are committed to integrity and excellence. We welcome new ideas and encourage continuous improvement. We strive to have a diverse, collaborative, team-oriented and results-oriented culture.

We are seeking talented and enthusiastic individuals to engage with our patients and serve as a primary contact and welcoming first impression for our patients and visitors.

As a UEC Liaison, you will work collaboratively with providers and staff and liaison between patients and other departments within the UEC. You will be responsible for exceptional customer service and creating a warm and friendly patient reception. You will facilitate enrollment in our patient portal, assist patients with kiosk functions and actively participate in outreach efforts. Using NextGen Electronic Health Record and Patient Management systems, you will respond to staff and patient inquiries, schedule appointments, and complete patient registration, insurance verification and authorizations. You will be responsible to provide patients with timely, accurate, and professional service, independently resolve issues and thoroughly document inquiries and outcomes. You will also advise patients of their vision and medical plan coverage, coordinate the provision of any special needs for the patients, and provide the public with information regarding UEC and College activities and programs.


  • Two years of experience working in customer service (preferably in a healthcare, hospitality, call center, or client service environment);
  • Excellent listening, communication and writing skills;
  • Computer proficiency with Microsoft Office (Outlook, Word, Excel);
  • Knowledge of managed care and other third party payers.


• Knowledge of insurance verification and authorization;
• Experience with computerized Practice Management (PM) and Electronic Health Records (EHR);
• Bachelor’s degree; Bilingual Skills.

Hours: Monday – Thursday 10:00am-6:00pm
Saturday 8:00am to 4:00pm

Annual Salary including location allowance is $41,626 plus a generous benefit package.

The State University of New York, College of Optometry, is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act employer. The College actively seeks applications from women, veterans, individuals with disability, members of underrepresented groups, or anyone that would enrich the diversity of the College.


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Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected]

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JOB TYPE: Full-Time
LOCATION: New York City, NY
Posting Number: 1132017

Apply by Date
Open Until Filled: Yes


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