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TRC Jobs, ASSISTANT COMMERCIAL OFFICER II (CUSTOMER SERVICE) – 51 POST

TRC Job Vacancies, ASSISTANT COMMERCIAL OFFICER II (CUSTOMER SERVICE) – 51 POST

Ref.No.JA.9/259/01/98
15th November, 2021

TANZANIA RAILWAYS CORPORATION (TRC)

Tanzania Railways Corporation (TRC) was established under the Railway Act No. 10 of

2017 The main objectives of TRC is to provide rail transport services and to develop, promote and manage rail infrastructure.

On behalf of Tanzania Railways Corporation (TRC), Public Service Recruitment Secretariat invites qualified Tanzanians to fill 353 vacant posts as mentioned below

VACANCY: ASSISTANT COMMERCIAL OFFICER II (CUSTOMER SERVICE) – 51 POST

DUTIES AND RESPONSIBILITIES

i.To inform passengers on the expected arrivals and departures of trains;
ii.To respond to passengers /customers’ complaints, queries and request or any other relevant information;
iii.Promote company’s product and services;
iv.Identify needs/wants of customers;
v.Make available product brochures for customers;
vi.Provide pricing and delivery information to customers;
vii.Suggest possible solutions whenever there is a malfunction in a service;
viii. Educate customers on deals and promotions the company is offering;
ix. Greet customers in the warmest possible way and find out their problem or reason for calling;
x. Assist in selling products and services;
xi.Provide safely education to customers;
xii.To perform any other relevant duties that may be assigned by the supervisor

QUALIFICATION AND EXPERIENCE

Diploma either in Marketing or Entrepreneurship or Business Administration majoring in Marketing or equivalent qualifications from recognized Institutions. Computer literacy is mandatory.

Bofya Hapa Kutazama Ajira Zingine Mpya!

SALARY SCALE

Attractive remuneration package as per institution`s salary scale

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