DHL Jobs in Dubai - Control Room Analyst

DHL Jobs in Dubai - Control Room Analyst

Job Purpose:

On a daily and weekly basis plan and resource the correct skill base to meet operational requirements based on throughput volumes, including ramp-up period, and current productivity rates in line with delivering the operational budget. To support the Warehouse Operations Management Team in their Performance Reviews, 121. Record outputs from the meetings and update follow up actions.

Principle Accountabilities:

  • Responsible for accurately reporting Shift Status information on a 2 hourly basis.
  • Ensure the Warehouse Operation is resourced sufficiently to achieve volume throughputs and is in line with the operational budget.
  • To lead planning with Operations, Agency and recruitment around specific periods, e.g. Peak, Easter, Christmas, Sporting Events
  • To use the Resource Planning Model to produce quarterly plans and communicate them to the wider team
  • Coordinate activities for leadership in terms of planning Performance Reviews, 1 to 1 meetings.
  • To co-ordinate the headcount plan with Warehouse management on an on-going basis.
  • To monitor and validate the quality of the information received from the Resource Planning Model and challenge accordingly.
  • Assist in the development and provision of KPI reports to the Operational Team on a daily and weekly basis.
  • Ensure accuracy of resource against volume throughputs.
  • Collection of current daily/weekly data to assist with historic trend analysis.
  • Monitor Colleague performance on a real time basis and report anomalies accordingly

Key Skills / Qualifications:

1. High level of IT literacy, Advanced skill level essential
2. Advance numeric and analytical skills
3. Ability to produce statistical data and analyze reports
4. Excellent organizational skills
5. Ability to follow work procedures
6. Good interpersonal, motivational and planning skills
7. Excellent communication skills both verbal and written
8. Positive, Focused, Can do Attitude, Right First time and deliver

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Job Type: Full-time
Location: Dubai, United Arab Emirates


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