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Google Jobs in USA - Customer Engineer, Geo Enterprise

Google Jobs in USA - Customer Engineer, Geo Enterprise

About the job

The Google Cloud Platform team helps customers transform and evolve their business through the use of Google’s global network, web-scale data centers and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Google Maps Platform Customer Engineer, you'll assist fellow Googlers by problem-solving key technical issues for our customers. You will liaise with the Product Marketing Management and Engineering teams to stay on top of industry trends and devise enhancements to Google Maps Platform products. You'll efficiently problem-solve technical issues for customers to show how our products can make businesses more productive, collaborative and innovative in areas such as AR/VR, gaming, and ridesharing.

In this role, you'll be a facilitator with excellent technical, communication, and organizational skills. Using previous experience in location and web mapping products, mobile applications, and cloud based infrastructure and services, you'll engage with customers to understand their business and technical requirements.

Your relationships with customers will be crucial in helping Google grow its Google Maps Platform business and bringing our product portfolio into companies both big and small around the world. As a Google Maps Platform Customer Engineer, you will be responsible for maintaining effective on-going technical relationships with our most strategic customers, and serve as their advocate within Google to ensure their growth and success.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Minimum qualifications:

  • Bachelor's degree in Computer Science, related engineering field, or equivalent practical experience.
  • 3 years of experience in a technical customer-facing role, working as a member of a professional services or sales engineering team.
  • Web and mobile application development experience (e.g., Java, JavaScript, HTML5).
  • Experience prototype proofs-of-concept and technical demonstrations.

Preferred qualifications:

  • Experience in application mapping, development, and integration using Google Maps Platform or similar technology on web, mobile, or gaming platforms.
  • Experience in program/project management within consulting, software development, systems integration, or systems engineering.
  • Cloud platform development experience (e.g., Google Cloud Platform). Experience in an area such as smart cities, ride sharing, or location-based gaming.
  • Experience writing and presenting at industry events. Ability to persuasively present Google's product offering.
  • Understanding of solution architecture within web/mobile environments.

Responsibilities

  • Work with the team to identify and qualify business opportunities and identify key customer technical objections. Develop the strategy to resolve technical impediments.
  • Take responsibility for technical aspects of solutions to include such activities as supporting bid responses, product and solution briefings, proof-of-concept work, and the coordination of supporting technical resources.
  • Prepare and deliver product messaging in an effort to highlight Google Maps Platform value proposition using techniques to include whiteboard and slide presentations, product demonstrations, white papers, trial management, and request for information response documents.
  • Work directly with Google's Maps Platform to demonstrate and prototype integrations in customer/partner environments.
  • Maintain the on-going technical relationship with Google’s strategic customers -- conducting regular technical reviews, best practice sessions, monitoring bugs and feature requests and ensuring proper usage reporting. Travel up to 30% of the time.

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Location: Mountain View, CA, USA; Atlanta, GA, USA; Austin, TX, USA; Chicago, IL, USA; Los Angeles, CA, USA; New York, NY, USA; Seattle, WA, USA; San Francisco, CA, USA.

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