iCare Jobs in Dubai - Customer Relation Group Leader

iCare Jobs in Dubai - Customer Relation Group Leader

Job Information:

  • Participate in the formation of a customer identification and customer service team.
  • Development of customer service processes, continuous monitoring of the established processes, formulation of development proposals.
  • Develop development proposals to increase customer satisfaction.
  • Continuous resource planning based on available reports.
  • Close cooperation with peers.
  • Lead the customer relationship team for digital finance-related mobile applications in the area:
  • High-level and operational design of internal processes.

Job Requirements:

  • Perform customer identification and customer due diligence tasks according to appropriate specifications.
  • Mapping, evaluating and minimizing operational risks.
  • Requesting and tracking customer documents, performing approval-related tasks.
  • In addition to actively participating in the further development of applications, preparing analyzes, briefings, presentations and decision-making materials for senior executives.
  • Analyzes and professional articles on the digitization of the financial sector and the application of innovative technologies.

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Location: Dubai


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