AK-SOLUTIONS Careers in Dubai - Help Desk Agent To Solve Customer Quires

AK-SOLUTIONS Careers in Dubai - Help Desk Agent To Solve Customer Quires

Did You Know !!

To start working in Ethiopia, there are things you should be familiar with, like, how to search for a job in Ethiopia, also you should be aware of best job listing sites in Ethiopia you can rely on during your career search in Ethiopia. For Foreigners to work in Ethiopia, they are required to have a visa.

As Amharic is the official language used in Ethiopia, English language is also widely used during searching for a job, you will come across several keywords like, Job vacancy in Ethiopia or jobs in Ethiopia for foreigners or part time jobs in Ethiopia, Embassy jobs in Ethiopia, UN jobs in Ethiopia or NGO jobs in Ethiopia, vacancies in Ethiopia, reporter job vacancy in Ethiopia etc. Others they also be more specific and search for jobs in Ethiopia for freshers or urgent job vacancies in Ethiopia and jobs in addis ababa. Some specifies salaries in their keywords like jobs in Ethiopia with salary. It is important to use these keywords as they lead you to a better career search result. 

Some of the Popular Job titles appeared on search results includes Sales Executive jobs in Ethiopia, Commis Chef jobs in Ethiopia, Chef de Partie jobs in Ethiopia, Accountant jobs in Ethiopia, Waiter jobs in Ethiopia, Logistics Jobs in Ethiopia, and nurse jobs in Ethiopia. As you search you'll be able to find many vacancies in different industries, job roles, and career levels.

Some of the industries like Hospitality, IT, Consulting, Healthcare, Banking and Finance etc. appeared to be more popular in Ethiopia. Other performing careers includes, Engineering Jobs in Ethiopia, Graphic Designer Jobs, Teaching Jobs, HR Jobs, Delivery Driver Jobs in Ethiopia, Storekeeper Jobs, marketing Jobs, NGO Jobs in Ethiopia etc.

Job Information:

  • Attend, register in the system and provide online support or escalate the incidents received to the corresponding resolution group.
  • Attention to customer orders through all enabled channels.
  • Industry email processing.
  • Be a communication link between resolution groups and customer contact center (if any).
  • Keep the incident system updated with the information received from the different resolution groups and clients by all the enabled communication means.
  • Online resolution of low complexity incidents.

Job Requirements:

  • Prioritize telephone calls and resolution of low complexity incidents when the demand for calls is low. The priority is telephone service.
  • Assist field technicians in function or connection tests.
  • Responsible for conducting the Surveys on the Service provided.
  • Complete secondary.
  • Preferably with previous experience in customer service or Helpdesk
  • Adaptability to change and committed to continuous improvement.
  • Customer orientation
  • Active listening
  • Ability to identify the customer’s need


Job Location: Dubai


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