Al-Futtaim Jobs in Dubai - Order to Cash Process Lead

Al-Futtaim Jobs in Dubai - Order to Cash Process Lead


No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.


To lead the Finance Shared Service Centre (FSSC)-Order to Cash (O2C) team involved in service delivery to distribution businesses supported by FSSC specifically on credit Control, receipting and reporting. Actively drives and supports best in class processes, systems and governance for FSSC-O2C processes consistently delivering the services in line with SLA’s and best practices. Monitor, review and establish stronger governance and controls in relation to credit control for distribution business supported by FSSC.


  • Establish stronger governance and controls pertaining to activities involved in Order to Cash process. Responsibility includes compliance with company policies, and procedures with major emphasis on managing receivables, credit risk assessment, receipting, allocation of payments and PDC management.
  • Custodian and control owner of customer master data and credit limits through periodic reviews
  • Liaison with business / FSSC internal departments/ CBO team / EIT teams to ensure service delivery is done in time and as per agreed SLA.
  • Accounts Receivable management of all the companies being serviced by FSSC-O2C team as per SLA.
  • Accountable for leading process improvement and automation initiatives (efficiency improvements – Lean and GB Projects) & process standardization to ensure continuous improvement in FSSC-O2C related activities.


Bachelor's OR Postgraduate degree in Accounting or Business Administration
Holder of a professional qualification of relevance is an added advantage

Minimum Experience and Knowledge:

  • 8-10 years (for Postgraduates) or 10-12 years’ (for Graduates) of experience in large corporates or trading businesses
  • Experience in credit department dealing for approximately 1,500+ customers of different categories
  • Experience in managing credit insurance and dealing with credit insurers.
  • Prior experience in the GCC

Job-Specific/Technical Skills required to complete the tasks:

Behavioral Competencies:

Stakeholder management skills
Displays great leadership skills

Technical Skills:

Good Knowledge in Microsoft-office (Excel and PowerPoint)
Experience of working on SAP

Language Skills:

Excellent written and verbal communication in English is mandatory,
Other languages would be an added advantage

Job Specific Skills:

Experience in managing credit,
Process and control oriented,


Attention to details

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.


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