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Carlton Hotels & Suites Job in Dubai - Front Office Manager

Carlton Hotels & Suites Job in Dubai - Front Office Manager

Description

To be responsible for the entire front office operations including front desk, guest relations, concierge, Bell service, Operator

Main duties includes:

  • Maintain a high morale and productivity as well as good communication within the Front Office as well as between other departments.
  • Develop colleagues, Team Leaders and Managers by delegating tasks and then empower and coach them making sure they achieve the desired results.
  • Oversee the maintenance and configuration of the Opera system ensuring that input standards of profile and reservations are correct, selling strategies are being followed and the system is “cleaned” from duplicate profiles and expired rates, etc. on a regular basis.
  • Monitor the level of service provided by the department (i.e. by analysing the Guest Satisfaction Reports) and constantly working on improving it through investigation, analysis, and corrective action.
  • Handle guest complaints and feedback according to Jumeirah standards ensuring complaints are recorded when necessary.
  • Prepare the departmental budget and put measures in place to achieve or exceed the budgeted profit.
  • Work in partnership with Guest Services, Reservations, Sales, & Housekeeping to ensure guest’s needs are determined and met in regard to room requirements.
  • Communicate to colleagues the importance of meeting the guest’s as well as regulatory and statutory needs.
  • Ensuring the availability of the resources and ensuring that the customer requirements are determined and met
  • Determine the necessary competence for colleagues and provide training or other actions to satisfy these needs. 

Requirements

At least 2 years experience as AFOM-FOM

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Job type: Full-time
Location: Dubai, United Arab Emirates
Languages: Arabic optional, English

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