Samsung Electronics Jobs in Media City - Warranty Coordinator

Samsung Electronics Jobs in Media City - Warranty Coordinator

Walk in Interview, Apply for Warranty Coordinator jobs in United Arab Emirates (UAE)

Position Summary

The successful applicant be will In-charge of warranty operations for assigned countries

Role and Responsibilities

  • Warranty Claims Management
  • Monitor and manage Warranty Claim holding ratio
  • Ensure that all warranty claims comply with Samsung Warranty Policy
  • Maintain warranty provision as defined by HQ on monthly/ quarterly basis
  • Monitor and control use of Special Codes
  • Make sure bi-monthly closing is done on time and all ASCs are being informed to initiate Invoice within a week for both closings
  • Make sure claim amount is paid within 30 days from Invoice date by SGE
  • Update master data whenever there is a change in suggested by HQ/ new agreement have been signed
  • Make sure there is absolute no gap between claim amount/ master data and agreement with ASC
  • Plan and conduct annual/ routine audits at suspected ASCs to identify gaps between claims and actual operations, document the issues and make counterplans to improve the situation
  • Prepare warranty training manual and arrange annual warranty workshop to train all the warranty coordinators of partners for healthy warranty operations
  • Maintain Service pack/ special service agreements with customers and provide relevant information pertaining to its utilization on monthly/ routine basis

Skills and Qualifications

Qualifications & Experience
  • Bachelor degree
  • 5+ yrs of experience in Customer Service with a reputed Company
  • Currently working in GCC/ Existing GCC working experience


Keywords: Warranty Administrator Jobs in United Arab Emirates | Warranty Coordinator jobs in United Arab Emirates (UAE)


Post a Comment

* Please Don't Spam Here. All the Comments are Reviewed by Admin.

Top Post Ad

Below Post Ad