Serco Plc Jobs in Dubai - Engineering Performance Data Analyst

Serco Plc Jobs in Dubai - Engineering Performance Data Analyst

Walk in Interview, Apply for Engineering Performance Data Analyst Job in Dubai, UAE

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The Job Opportunity
The Engineering Performance Data Analyst will assist the Contract Manager in service delivery monitoring by carrying out performance analysis in relation to the Dubai Airport FM Contract.

Key accountabilities

  • Assist the Contract Manager in service performance tracking by monitoring and analysing the operations performance of the Dubai Airport contract;
  • Tasks include collecting performance data, carrying out data analysis, calculating performance against Key Performance Indicators, performing availability analysis, and producing distribution graphs and trend analysis reports
  • Responsible for the completion of specific reports, resolution of any issues that arise during the normal assurance checks and communication of this information to all interested parties
  • Review operational performance against targets and recommend improvements to service delivery;
  • Perform and carry out other duties as instructed / directed by the Contract Manager
  • Liaison with Operations Manager and Duty Engineers to determine the monthly statistical needs of each hub areas, in order to ensure effective performance management.
  • Routinely update KPI calculator and prepare Monthly Report
  • Routine interface with Client to meet KPI targets

What we are looking for in our candidates:

  • Excellent numerical and PC skills including the use of MS Office (Excel, Word, Access Database etc.), incorporating Excel formula, macro and VBA functions
  • Highly motivated and flexible to be able to work in a time-sensitive environment and respond quickly and effectively to unanticipated high workloads, events, and emergencies.
  • Good written and verbal communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
  • Strong organizational skills, detail oriented, and the ability to handle multiple priorities

Specific requirements

  • A minimum of 2 year preferably 3 years of work experience as data analyst, system analyst, business analyst or as an information analyst ideally in a FM capacity (MEPS and Civil).
  • Working knowledge of statistical and numerical analysis and technique in addition to performance analysis;
  • Experience of analysis in relation to KPIs in a service delivery environment
  • Six Sigma certification is a preference (Yellow Belt/Green Belt/Black Belt)

Working with Serco

At Serco, not only is the nature of the work we do important, everyone has important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


Take pride in what you do

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit for more information.

Job Req ID:  212984
Posting Start Date:  18-Feb-2022
Location:  Dubai, Dubai, AE
Contract Type:  Full Time

Keywords: Civil Engineering Jobs in United Arab Emirates | Jobs in Dubai, UAE for Expert 2022 | Data Analyst jobs in UAE 2022


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