Common Concept Jobs in UAE - Customer Service Executive

Common Concept Jobs in UAE - Customer Service Executive

Walk in Interview, Apply for Customer Service Executive Job in UAE


  • To ensure the highest levels of customer satisfaction: Mall Visitors &Tenants
  • Maintain a thorough knowledge of the Mall’s services, amenities/facilities, stores/locations and promotional activities
  • To represent the Mall in a well maintained and professional manner at all times
  • To resolve customer/tenants complaints in a timely manner


  • A Bachelor’s Degree /Diploma
  • Minimum of 2-3years of experience in Shopping Malls/Hotels/Hospitality
  • Basic computer skills with proficiency in MS Excel and Microsoft Office.
  • Good Communication (Verbal and written) skills, multiple languages known an added advantage
  • Conflict Resolution skills
  • Strong time management skills with the ability to manage multiple tasks.


  • Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent customer service by providing directions, information, answering questions, and performing other duties as assigned
  • Develop and maintain a strong relationship with tenants and educate them about the Mall services and promotional activities
  • Get regular updates from the marketing team/mall manager on the planned events and activities in the mall, assist with conducting the events.
  • Review Malls website and social media for timely information and accuracy of data posted
  • Be fully aware of the malls emergency response procedure and have a clear understanding of what role to play during any emergency
  • Assist with the circulation of tenant memo’s, ensure that acknowledgement sheets are maintained.
  • Maintain copies of relevant authority permissions for any events/promotions in the mall
  • Ensure that all shops opens/closes on time, if not inform the Duty Manager and call the shop’s in-charge/manager.
  • Check and update the promotional offers of each shop and maintain the same in a file for quick reference.
  • Update the shop contact details. (Shop manager, Contact in case of emergency etc )
  • Keep track of the mall directories availability/display & update the duty manager if new to be printed
  • Maintain Mall Team contacts and also Statutory emergency contact details
  • Inspect Toilets/Prayer Rooms/Baby changing rooms/ Common Areas etc to ensure standards are maintained, any issues to be reported to Duty Manager/Facilities Manager. ( A check list to be maintained)
  • Maintain register for Wheel chair issuance
  • Issue of Raffle coupons during sales/promotions
  • Maintain proper register of raffle coupons issued
  • Circulate daily summary
  • Inform management in advance if more printing to be done
  • Sale of Mall Gift vouchers
  • Maintain a register with voucher details
  • Cash to be handed over daily to Duty Manager
  • Lost & found
  • Maintain a register with details
  • Cash/Valuables to be handed over to Mall Manager for further process according to LMG policy
  • First Aid Kit to be maintained at the counter
  • CSE Staff will be trained in Fire Evacuation & First Aid

End of the day report to be circulated:

  • Print out of Summary of lost & found for Security
  • End of the Day Report to the Mall Manager & Duty Manager (ie, incident, complaint, late opening/early closure of shops etc
  • Tenants/Customers to be encouraged to give feedback in writing (Customer Feedback form to be used), maintain a register/log of the complaints registered.
  • Ensure all complaints/suggestion are logged and informed to duty manager/mall manager
  • Follow up on the status of the complaint & ensure the closure. Update the status in the register.
  • Maintain endorsement logbook (to be passed on when shift changes) and emails (sent and received), make sure that you are updated.

Other Recent Jobs

Primary Location: United Arab Emirates
Job: Customer Service
Organization: Common Concept
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Mar 15, 2022, 10:27:54 PM

Keywords: Working in Dubai 2022 | Nafasi za Kazi Dubai | Jos in Dubai for Experts 2022 | Jobs in Dubai for Foreigners | Urgent Hiring in Dubai


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