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Google Jobs in USA - Customer Success Manager, Data Analytics, Google Cloud

Google Jobs in USA - Customer Success Manager, Data Analytics, Google Cloud

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Google Cloud helps employees and organizations empower their employees, serve their customers, and build what’s next for their businesses, all with technology built in the cloud. Our products are engineered for security, reliability, and scalability, running the full stack from infrastructure to applications, to devices and hardware. And our teams are dedicated to helping our customers, developers, small and large businesses, educational institutions, and government agencies to see the benefits of our technology come to life.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Minimum qualifications:

  • 7 years of experience producing technology and digital transformation programs for external customers utilizing cloud-based solutions.
  • Experience in creating roadmaps with customer stakeholders to help produce solution adoption and business value.
  • Experience working with enterprise customers in IaaS, PaaS, or SaaS.

Preferred qualifications:

  • Master's degree in a management, technical, an engineering field, or equivalent practical experience.
  • 10 years of customer-facing work experience, including C-suite level governance and reporting.
  • Experience leading or project managing analytics or business intelligence programs in large enterprise organizations.
  • Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
  • Experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem.
  • Excellent communication, presentation, and program management skills.

Responsibilities

  • Partner with customers to identify success services that will accelerate their time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks, and metrics.
  • Guide executive customer stakeholders through the changes needed to unlock the full value of Google Workspace, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
  • Partner with customer-facing Account teams and executives to develop strategic and technical plans that help customers achieve their business objectives.
  • Drive the successful onboarding and adoption of Google Cloud Data and Analytics solutions for a portfolio of accounts, focusing primarily on Looker and BigQuery, but also including Dataproc, Dataflow and other products.
  • Serve as a subject-matter expert in analytics, and provide thought leadership to customers at executive and practitioner levels.

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Location: Austin, TX, USA; Mountain View, CA, USA; Seattle, WA, USA; Sunnyvale, CA, USA; Washington, DC, USA; San Francisco, CA, USA.

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