Virtua Advanced Solution Job in Dubai - Client Success/ Account Manager - Payroll Software

Virtua Advanced Solution Job in Dubai - Client Success/ Account Manager - Payroll Software

Company Description

Trans Skills is a trusted advisor to many of the Middle East’s most respected organizations and a leading Human Resources Services Firm with an International Network active in 55 countries. Our clients range from the largest corporations to emerging growth companies and government bodies. We work at the highest levels of leadership to create tangible and enduring business impact.

Our core services include:

  • Multi-country Payroll Outsource covering META
  • Multi-country Single SaaS Platform
  • Executive Search and Specialized Recruitment Services
  • Manpower Outsourcing (EOR/PEO)
  • HR Digital Transformation
  • Psychometric Assessment, Gamified Learning, Coaching and Performance Management

Job Description

  • Influencing and networking with current and prospective Clients to build relationships at senior levels, and identify business needs to address.
  • Manages Accounts/Clients/Channel Partners by providing Hypercare treatment and above and beyond solutions.
  • Collaborates effectively with internal teams and external partners to build a product and service solution offering, resolve conflicts, and achieve client satisfaction.
  • Assist new and existing clients during payroll implementation.
  • Identifies gaps and develops strategies to overcome weaknesses and mitigate risks.
  • Support the Sales Team in Gross Over Profit calculations.
  • Serve as the lead point of contact for all customer account management matters.
  • Build and maintain strong, long-lasting client relationships.
  • Negotiate contracts and close agreements to maximize profits.
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Clearly communicate the progress of weekly/monthly/quarterly initiative.
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas;
  • Forecast and track key account metrics (e.g. weekly reporting of pipeline development and progress, quarterly sales results and annual forecasts);
  • Prepare reports on account status.
  • Prepares and follows strict calendar schedule/adherence to deliver and improve relationship with internal and external stakeholders.
  • Collaborate with sales team to identify and grow opportunities within territory.
  • Assist with challenging client requests or issue escalations as needed.
  • Project On-boarding – Project Transfers and Oversight on new projects.


  • 8 - 10 Years Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
  • Microsoft Office Literate (One drive, Word, PowerPoint, Outlook, Excel “VlookUp, Pivot Chart, Excel formulas”).
  • Industry Experience on Technology and Management Consulting.
  • Able to work independently with minimal supervision.
  • Strong experience with CRM Software E.g Zoho or other CRM application is an advantage.
  • Experience delivering client-focused solutions to customer needs;
  • Ability to handle multiple clients and projects at a time.
  • Keen to details.
  • Thinks outside the box and create strategical approach on Business.
  • Self-motivated, driven, methodical and enthusiastic individual, Strategic.
  • Customer service focus.
  • Proactive.
  • Commercially driven service.
  • 90 Day plan / strategy
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
  • Excellent listening, negotiation and presentation abilities.
  • Strong verbal and written communication skills.
  • Ability to speak, read and write Arabic language is an advantage but not required.
  • MSc / MBA / BA/ BS degree in Business Administration, Sales or relevant field.
  • Valid UAE Driving License


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Location: Airport Rd - Dubai - United Arab Emirates


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